"Always make sure you have strong leadership and a strong governance structure overseeing all information technology projects."
"Establish relevant metrics for measuring overall IT effectiveness, and compare these results with what others in the industry are doing."
"Managing change is critical to the success of all information technology projects."
"Successful project managers start with crystal-clear objectives and priorities to deliver on-time, on-budget results."
"Set system user expectations through clear service level agreements, operating level agreements, joint operating level agreements, and contract governance organizations."
"For core business functions, re-engineer your processes to exploit the best practices embedded in leading Enterprise Resource Planning (ERP) systems. Do not customize ERP systems to fit your processes whenever possible."
"Focus on business value, not merely on cost and the latest technologies. By shaping the conversation, you can create new possibilities for IT to deliver value to your business."
"Bring bold, value-creating approaches to your information technology strategy."
"Think bigger about your systems department’s ability to improve operating profits."
"Bring boardroom-relevant criteria to information technology investments."
